Frequently Asked Questions

There are more ways to get help. Send us an email or give us a call if you can’t find what you are looking for!

General Questions

It means “opening” in Latin

Yes! You may find us on Facebook, Instagram, email, and call. Please refer to Contact Us page.

The benefits of using Lumnewire:

Lumenwire can be used for multiple purposes. Whether you need to send money to your children in college or pay your friends across the globe, Lumenwire users can instantly transfer money with just a click of a mouse. Save time and save cost while getting the fastest service than ever.

Every Money Service Business needs to be registered with Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), and Lumen is proud to be registered with FINTRAC since December 2018. Enjoy secured transactions protected by FINTRAC and our team of experts.

HTTPS encryption: Lumenwire protects the privacy and integrity of data exchanged between you and its servers

Identification: we require firm user verification process to confirm the ID of each and every user to protect against fraud and money laundering

Recognition: Lumenwire is registered with FINTRAC, the financial regulatory body of Canada. It’ also proudly endorsed and supported by Simon Fraser University and SFU’s Venture Connection.

We keep all your information safe. When you transfer money using Lumenwire, the recipient will not receive any of your sensitive financial information

Account

For those with Canadian IDs and with Physical Canadian address.

  1.  Government-issued photo identification documents from federal, provincial or territorial authorities such as Canadian passport, driving licence ( Note: a colour  photo needed).
  2. One of these options would be accepted: ( Note: original downloaded file, a PDF version, is required. a photo or a screen shot is not accepted).
    • Hydro bills that has name and address matched.
    •  Bank statement that has name and address matched.
    • Utility Bills that has name and address matched.
    • Phone bill that has name and address matched.

 

For those With Iranian’s IDS and with Iranian’s physical address.

  1. Photo page of passport and Iranian social Insurance card( Note: a colour  photo needed)
  2. One of these options would be accepted: ( Note: original downloaded file, a PDF version, is required. A photo or a screen shot is not accepted).
    • matched that has name and address matched.
    • Hydro bill that has name and address matched.
    • Utility bill that has name and address matched.
    • Phone bill that has name and address matched.
  3. Your future address when you arrive in Canada ( original downloaded file, a PDF version, is required. A photo or a screen shot is not accepted).
  4. Letter of acceptance from a university in Canada ( original downloaded file, a PDF version, is required. A photo or a screen shot is not accepted).
  5. Canadian Visa  such as travel or student Visa ( a colour  photo needed).

 

Note: if needed, It is at discretion of lumen Compliance department to ask for further document/s. 

When you open a bank account, you usually need take some ID into the bank branch. Lumenwire is no different. We’re a financial institution, so we need to know who’s using our service. It helps us combat money laundering, and keep everyone’s money safe.

So depending on where you’re sending money from, and how much you send, we’ll ask for you to verify your identity. This helps us keep your money safe.

It typically takes 5 minutes to sign up

Transactions

It typically takes 2 minutes to make a transaction

  • From Iran to Canada: The limits are 45 million Tomans per transaction, 90 million Tomans per day.
  • From Canada to Iran: There is no limit.

If you try to send money from Canada to your home country, you could use your RBC and/or TD’s Debit cards  and almost all credit unions’ Debit cards.

If you try to send money from your home Country to Canada, You could use Debit cards form all  different banks.