Verify your identity

What types of documents does LUMENWIRE accept?


Everything on the document you share should match the information on your LUMENWIRE account. Make sure the photo isn’t blurry or covered, so we can see all the info. If there’s information on the back of your document, we’ll need to see that, too.

Primary ID: A valid ID Documents can be, ( Must be a government- issued coloured photo identification).

  • Canadian Passport
  • Driver’s license
  • Permanent Residence Card

Note: If your government-issued photo ID is not issued by the government of Canada, you must submit a third document verifying your valid status in Canada:

  • Study permit
  • Work permit
  • Visitor’s visa

Secondary ID: (A original PDF downloaded file of one of the following)

  • Utility bills: (gas, electric, phone bill).
  • A bank PDF of statement.

How long does verification take?

It may take up to 24 hours.

Note: It is at discretion of LUMENWIRE Compliance department to ask for further documents if needed.

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