FAQ & support

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frequently asked questions

From Canada to Iran, there is no limit.

From Iran to Canada, for every verified Lumenwire user, there are two transactions, 49 Million Tomans each, including the lumenwrie fees for every 24 hours.

To create an active account you must submit two pieces of government identification.

Primary ID

This must be a government-issued coloured photo identification.
Examples of this include:
  • Canadian Passport
  • Driver’s License
  • Certificate of Canadian Citizenship
  • Permanent Resident Card

Secondary ID

An original PDF downloaded file (screenshots/photos not accepted) of one of the following:
  • Hydro bills
  • Bank statement
  • Utility Bills
  • Phone Bill

When you open a bank account, you usually need take some ID into the bank branch. Lumenwire is no different. We’re a financial institution, so we need to know who’s using our service. It helps us combat money laundering, and keep everyone’s money safe. 

So regardless of where you’re sending money from, and how much you send, we’ll ask for you to verify your identity. This helps us keep your money safe.

If you have a Lumenwire for Business account, we also need to verify information about your business.

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