FAQ & support

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frequently asked questions

To create an active account yo must submit two pieces of government identification.

Primary ID

This must be a government-issued coloured photo identification.
Examples og this include:

  • Canadian Passport
  • Drivers;s License
  • Cerfigicate of Canadian Citizenship
  • Permanent Resident Cad

Secondary ID

An original PDF downloaded file (screenshot / photos not accepted) of one of the following:

  • Hydro bills
  • Bank statement
  • Utility Bills
  • Phone Bill

From Canada to Iran, there is no limit.

There are no limits to transactions and we will support you and guide you throw this process.

To create an active account you must submit two pieces of government identification.

Primary ID

This must be a government-issued coloured photo identification.
Examples of this include:
  • Canadian Passport
  • Driver’s License
  • Certificate of Canadian Citizenship
  • Permanent Resident Card

Secondary ID

An original PDF downloaded file (screenshots/photos not accepted) of one of the following:
  • Hydro bills
  • Bank statement
  • Utility Bills
  • Phone Bill

When you open a bank account, you usually need take some ID into the bank branch. Lumenwire is no different. We’re a financial institution, so we need to know who’s using our service. It helps us combat money laundering, and keep everyone’s money safe. 

So regardless of where you’re sending money from, and how much you send, we’ll ask for you to verify your identity. This helps us keep your money safe.

If you have a Lumenwire for Business account, we also need to verify information about your business.

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