Frequently Asked Questions

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General Questions

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The benefits of using Lumnewire:

Lumenwire can be used for multiple purposes. Whether you need to send money to your children in college or pay your friends across the globe, Lumenwire users can instantly transfer money with just a click of a mouse. Save time and save cost while getting the fastest service than ever.

Every Money Service Business needs to be registered with Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), and Lumen is proud to be registered with FINTRAC since December 2018. Enjoy secured transactions protected by FINTRAC and our team of experts.

HTTPS encryption: Lumenwire protects the privacy and integrity of data exchanged between you and its servers

Identification: we require firm user verification process to confirm the ID of each and every user to protect against fraud and money laundering

Recognition: Lumenwire is registered with FINTRAC, the financial regulatory body of Canada. It’ also proudly endorsed and supported by Simon Fraser University and SFU’s Venture Connection.

We keep all your information safe. When you transfer money using Lumenwire, the recipient will not receive any of your sensitive financial information

Account

For those with Canadian IDs and with Physical Canadian address. Either of first or second combination would be accepted:

– The First Combination: 

  1. Photo IDs such as driving licence or BC identification card.
  2. One of these options would be accepted:- Photo of Front side of credit card with your name appeared on it.
    – Phone bill that has name and address matched.
    – Hydro bills.
    – Bank statement.

– The Second Combination: 

  1. Passport issued by a government entity.
  2. One of these options would be accepted:
    –  Phone bill that has name and address matched.
    –  Hydro bills.
    –  Bank statement.

 

For Those With Iranian’s IDS and with Iranian’s physical address. Only the following combination would be accepted.

  1. Photo IDs such as  social insurance card or passport.
  2. one of these options would be accepted:
    – Phone bill that has the social insurance card name
    – matched with her address.
    – Hydro bill.
    – Utility bill.

When you open a bank account, you usually need take some ID into the bank branch. Lumenwire is no different. We’re a financial institution, so we need to know who’s using our service. It helps us combat money laundering, and keep everyone’s money safe.

So depending on where you’re sending money from, and how much you send, we’ll ask for you to verify your identity. This helps us keep your money safe.

It typically takes 5 minutes to sign up

Transactions

It typically takes 2 minutes to make a transaction

  • From Iran to Canada: The limits are 45 million Tomans per transaction, 90 million Tomans per day.
  • From Canada to Iran: There is no limit.

If you try to send money from Canada to your home country, you could use your RBC and/or TD’s Debit cards  and almost all credit unions’ Debit cards.

If you try to send money from your home Country to Canada, You could use Debit cards form all  different banks.